Ivie and Eve has a NO REFUND policy. We do not refund for wrong size, color, style or change of mind. When selecting an item, please be certain of the size and product you are ordering!
Ivie and Eve has a NO RETURN Policy for any Afterpay purchases.
Exchanges: (if applicable)
We only replace items if they are defective or damaged upon delivery within 7 days. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. All returns MUST have their original tags attached and the original invoice. (Please note: Any items that have been worn are not deemed in original condition, therefore are not a faulty garment).
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.
To return your product, you should contact Ivie and Eve on 03 55211222. We will then give you a return address to send your parcel.
You will be responsible for paying for your own shipping costs for returning your defective item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. Ivie and Eve take no responsibility for any item lost in the mail. We don’t guarantee that we will receive your returned item.